Convertly

Introduction

This Privacy Policy describes how Convertly ("the App"), operated by hyperlinktech.io ("we", "us", or "our"), collects, uses, and protects information when merchants install and use the App on their Shopify store.

Convertly is a Shopify app that provides storefront features such as product badges, urgency messaging, social proof, and product recommendations using Shopify theme app embeds, blocks, and supported extension points.

      We are committed to handling all data responsibly, transparently, and in accordance with applicable privacy laws.
    

Information We Collect

Merchant & Store Information

When you install Convertly, we access limited information from your Shopify store in order to operate the App, including:

Store domain
Shopify store ID
App installation and authentication data
App subscription and billing status

Shopify Session Data

We temporarily store Shopify session data required for authentication and secure API access, including:

Store domain
Access token
Session state and expiration
Optional user identifiers provided by Shopify (such as name or email, if available)

This data is stored securely and used only to authenticate requests between Convertly and Shopify.

App Configuration Data

Convertly stores app-related configuration data, including:

App settings and feature configurations
Product badge assignments
Feature enablement flags

Most configuration data is stored directly in your Shopify store using Shopify metafields under the convertly namespace. This data belongs to the merchant and remains within Shopify.

Analytics & Feature Data

For certain features (such as viewer counts or product interactions), Convertly may store:

Product IDs
Session identifiers
Timestamps of interactions

This data is used only to power app functionality and is not used for marketing, advertising, or resale.

Information We Do Not Collect

Convertly does not collect, track, or use the following:

Customer names, emails, or personal contact details

Cross-website customer tracking

Selling or sharing data with third parties

Customer data for advertising or profiling

Customer payment information

How We Use Information

We use collected information solely to:

Provide and operate app features
Authenticate with Shopify APIs
Store app settings and preferences
Enable billing and subscription management
Improve app reliability and performance
Provide customer support

Data Storage, Sharing & Retention

Storage & Security

Data is stored using secure, industry-standard practices
Session and configuration data is stored in a managed database or Shopify metafields
Access to data is restricted to essential application processes only
We do not retain data longer than necessary to provide the App's functionality

Data Sharing

We do not share your data with third parties, except:

Shopify, as required to operate the App
Infrastructure providers strictly for hosting and database services

We do not sell, rent, or trade data — ever.

Data Retention & Deletion

App-related data is retained only while the App is installed.
When the App is uninstalled, associated data is deleted or rendered inaccessible within a reasonable timeframe, except where required for legal or billing purposes.

Merchants may request data deletion at any time by contacting us directly.

Your Rights

Depending on your location, you may have rights to:

Access the data we store about you
Request corrections to inaccurate data
Request deletion of your data

Requests can be made by contacting us directly using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage merchants to review this page periodically.

Contact Information

If you have any questions about this Privacy Policy or data handling, please contact:

Company hyperlinktech.io

Email support@hyperlinktech.io

Website https://hyperlinktech.io

Operated by HyperlinkTech

Boutique digital agency specialising in Magento, Shopify, and WordPress builds for ambitious brands.

Website: hyperlinktech.io